WHEN WILL MY ORDER BE DELIVERED?
We hold our stock in Sydney and for items showing as in stock, we aim to give goods to our couriers within 2 working days from the date of order.
On the product page, if you cannot add an item to the cart (as it may currently be in production or temporarily out of stock) you can contact us by live chat or email to check on any items estimated arrival date.
Once you complete your online order, you will receive an order confirmation and once the item has been picked and dispatched with the courier, you will receive the relevant tracking information. (For van services and marble tables, our delivery company will contact you directly to book in a delivery day and time for service by two men).
WHERE ARE VASAGLE'S PRODUCTS MANUFACTURED?
The materials we purchase come from all over the world, but most of our products are manufactured in Asia, primarily due to labor costs (similarly to your mobile phone, trainers, clothes and other household goods). They are inspected and signed off by our factories, shipped and given a further final check at our warehouse prior to dispatch.
I WANT MORE INFORMATION ON A PRODUCT AND SOME PHOTOS
Email us at support@vasagle.com.au specifying what you need to know and we will send you as much information as possible with warehouse photos of the product if available.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payments through the following channels:
Credit and Debit Card – Payment can be made through our website with all major credit or debit cards including Visa, Mastercard and also using via ApplePay, Shopify Pay，After pay and Google Pay. We use Shopify as our e-commerce platform for its robust security aspect and payments are handled by them on our behalf.
After pay
Bank Transfer – Payment can be made via BACs or IBAN transfer to our bank account.
Trade Payments - We provide proforma quotations and invoicing for business sales through Xero and payment options include BACs or card payments. Please do not send a bank transfer without contacting us first.
CAN YOU SEND OUT COLOUR SWATCHES OF LEATHER USED?
Yes. Please contact us sales@onske.co.uk and we can post out as required.
CAN I ORDER BY PHONE?
We recommend using our website so that you can input all the relevant delivery and address information yourself.
CAN I SEE PREVIOUS CLIENT TESTIMONIALS OR REFERENCES?
Yes. Recent customer comments are automatically published on product pages. Customer's reviews are all listed at the end of the relevant product page. Recent customer reviews are also on our Testimonials page on our website. View there and, with their permission first, we are happy to put you in touch with previous customers.
IS ONLINE PAYMENT SECURE?
All transaction information passed between merchant sites and the Shopify merchant pay system, which is run by Stripe, is encrypted using 128-bit SSL certificates. We choose Shopify as our e-commerce platform for its robust security aspect.
HOW ARE MY ITEMS DELIVERED?
AU POST & Toll - Smaller items such as decor, lighting, side tables, dining chairs and office chairs are sent with AU POST with tracking updates from AU POST sent to you. Heavy items will be delivered by Toll Express. We take shipping very seriously. In the near future, we will do same day delivery in Sydney and Melbourne.
Delivery with Installation - (We do not currently provide this service)
You can select your preferred delivery service option at checkout.
For certain postcode areas there is a surcharge additional to the standard delivery rates applicable. This may not be calculated automatically at checkout. However, if applicable, we will email you promptly with a link to complete any additional delivery costs. For these postcodes, delivery services may take up to 4 weeks and some may only be a kerbside option.
Collection From our Sydney Warehouse - You can arrange your own collection or own courier to pick up goods from our warehouse. Just select this option at checkout.
WHERE DO YOU DELIVER TO?
We deliver throughout the AU.
For NZ and other overseas destinations we offer free collection from our AU warehouse.
Delivery costs are automatically calculated on the weight of items added to cart. However, if you are looking to purchase multiple items at the same time, then email us at support@vasagle.com.au and we will work out the most cost effective method to get all goods to you.
For non-standard destinations or outlying postcodes, optional surcharges may apply. However, if applicable, we will email you promptly.
WHEN WILL YOU DEBIT MY CARD?
All orders are debited in full at the time of the order. For bespoke orders, we normally take a deposit first and then debit the balance of payment once the goods arrive and are ready to dispatch.
DO YOU HAVE A SHOWROOM?
We have warehousing in Sydney. By saving on the costs of high street retail units we can pass on these savings to our customers. You are welcome to visit there by appointment, if the items are available and in stock to view.
Please contact in advance to arrange a weekday visit. Our warehouse is closed on weekends.
We invest in our online systems, ensuring they are as helpful and informative as possible. You can contact with our Whatsapp on our website or via email at any time, where we can provide additional information, photos and details if available.
DO YOU SUPPLY CONTRACT, COMMERCIAL AND HOSPITALITY SECTORS?
Yes. We do not list all our ranges on our website. We provide our commercial clients, (including interior design firms, architects, builders and developers, SME's and the hotel and hospitality sector) with tailor-made quotations based on their specific requirements. Please call us to discuss. We offer B2B furniture discounts to both personal and commercial clients on volume orders. We will give you satisfactory commercial furniture solutions.