Free Returns

We offer a 30-Day Money Back Guarantee.The conditions of use of this clause are as follows：

Faulty/Damaged Goods Returns

You are entitled to a full refund or exchange, if the following requirements are satisfied：

  • The item is a manufacturing defective good (The cause of the fault and the problem with the goods was not your fault);
  • For some technical goods, we reserve the right to have returned goods assessed within a reasonable time frame by the manufacturer, technicians or a third party to determine this, including whether the goods are defective or simply require some form of basic troubleshooting;
  • The item is wrongly described (misleading);
  • PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.
  • If the returned item does not meet the conditions of this policy, you will be responsible for the all cost occurred.

Change of Mind Returns

Our goal is to ensure that each customer has the most hassle-free and easiest online shopping experience.

We fully understand the concerns shoppers go through when shopping online. Should you wish to return anything after purchase, we are more than happy to process refund or exchange to another product, providing that the following conditions are met: Returned at buyer’s expense in a resalable condition and not damaged in any way.

  • If customers have difficulties to return, we could provide courier collection service, 10% fees may apply.
  • In other condition (eg.used/broken/scratched by customer)： Depreciation is an inevitable part of the product.This starts from 5% and further deduction fee is subject to the result assessed by technicians.Inspection will take no longer than 7 days after return is received.
  • A return request should be made within 7 days of receiving order (based on courier delivered date )
  • The original packaging must also be returned in original condition, otherwise a 5% repacking fee may be deducted from the refund amount.

We reserve the right to reject any returns that do not meet the above requirements.

PLEASE NOTE: We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.Most of the online orders will be directed to courier company straightly so if you change your mind to cancel the order,it might not be right on time to cancel the process of transit,postage could not be refunded at this situation,our system and courier company need at least 24 hours to react.

WHAT HAPPENS IF I WANT TO CHANGE, RETURN OR CANCEL MY PURCHASE?

If you wish to return an item, please email us to support@vasagle.com.au in the first instance to let us know and we can offer further advice if required.

Goods must be returned unused and in perfect condition, complete with original packaging and box, so please take care to retain all boxes and packaging for up to 30 days for a return and ensure you have securely packaged items.

We reserve the right to refuse a return if there is not sufficient packaging to provide a safe return of goods.

We can't accept returns or exchanges for made-to-order items or for products that have been assembled and installed and used.

Damages must be reported to us in writing within 30 days of delivery received, so please check goods in this time frame, even if not intending to use them until a later date. We will not be able to refund or replace an item we are notified about at a later date if signed for at delivery more than 30 days prior.

For larger goods, items will be collected by van service. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar collection surcharge to your collection.

Returns are charged and deducted from any refund as follows:

For larger goods, items will be collected by van service. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar collection surcharge to your collection.

Returns are charged and deducted from any refund as follows:

Small item (1 to 3 boxes) collection by AU POST

(Dining chairs/lights/stools) - $20

Small items DPD (3 to 8 boxes) - $55

Large goods above 30kg or fragile items:

Collection (by van) (armchairs/sofas/tables) - 20%(at least) of the item price (inclusive of repackaging fee)

You are of course welcome to arrange your own return if preferred and as long as items return pristine to us, we can refund in full without any collection costs.

Please note:

Once the item is received back to us as new, unblemished and suitable for resale, we'll refund you minus delivery costs and any return or collection costs if arranged via us. Should an item not be packaged suitably for courier collection, we may only offer a partial refund if we find that it was not sufficiently protected for transit back.

If arranging your own return please do let us know the courier and expected delivery date.

RETURNS OF UNWANTED GOODS

If you wish to change the size of the item or wish to swap to a different size or color, then a new delivery and returns/repackaging/restocking cost will be applied.

Refunds

Refunds are processed upon receipt of the items back at our warehouse. Refunds can only be made to the same card/payment method used to make the original purchase. Please allow up to a week for funds to work their way back via the online banking systems. You will receive an automated email from us once the refund has been actioned at our end.

Damaged products or defective products

Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.

Please open and check your order within a reasonable time (usually 3 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

If your furniture arrives damaged or is faulty, please photograph both item and packaging and from different angles and distances and email us within 7 days of receipt of the products.

If an item has been delivered and you contact us several weeks later to say you have only opened it then, we cannot refund. You will need to arrange your own representative to check the item within 7 days of delivery if you are not there yourself or if you are away.